Resources for Companies

VIPdesk is a pioneer in the virtual call center industry. We have been working with a home-based workforce since 1997, and are continually recognized as a leader in the homeshoring revolution. These resources are provided to help educate companies about the power of the virtual call center model.

VIPdesk Product Overview:
Read more about VIPdesk’s products and services.

• VIPdesk Connect
• VIPdesk Concierge
• VIPdesk Experiences

VIPdesk Case Studies:
Read how VIPdesk has helped its clients achieve results.

• Luxury Online Retailer
• National Online Retailer

VIPdesk Whitepapers:
Request one or more of VIPdesk’s informative Whitepapers:

• "Six Ways Social Media Can Cause Customer Service Catastrophe", authored by VIPdesk
• "VIPdesk Helps Chart the Future: Home-shored Brand Ambassadors and the Shifting of the Customer Management Landscape", authored by VIPdesk and IDC

Pre-Recorded VIPdesk Webinars:
View past Webinars VIPdesk co-hosted with industry partners:

• Social Media: How it fits into your customer marketing and retention strategy
• Social Media and the Customer Experience
• How to Transform Your Customer Experience via a Home-Based Workforce
• Incorporating Social Media and Customer Service: How to Develop a Strategy
• Maintaining Your Brand Through Customer Service
• The Value Proposition of Home Agents-What Does It Mean For Your Business
• H1N1 Planning and Virtual Customer Care
• Implementation of VCC: How to Guarantee Success
• Profit Focused Customer Care: Seven Strategies for Success
• Virtual Customer Care: The Bottom Line for Business

VIPdesk Photos and Logos:
Download photographs, logos and more!

Top 10 Virtual Workforce Reasons:
Read "Top 10 Virtual Workforce Reasons", published by the Telework Coalition (TelCoa)

Upcoming VIPdesk Events:
Learn more about upcoming VIPdesk Events including the VIPdesk Webinar Series.

Keep Me Informed:
Please keep me informed by sending me all of VIPdesk’s Webinar invitations and other educational offerings.

Virtual Voice:
Virtual Voice is the e-newsletter dedicated to the world of virtual call centers. Here, you will find articles from across the Web that highlight the growing impact of call center solutions utilizing experienced agents from the comfort of their home. To subscribe, email virtualvoice@vipdesk.com with "subscribe" in the subject line.