VIPdesk Connect™ – Virtual Contact Center Solutions

In today’s highly competitive environment, the ability to provide an amazing customer experience is critical to your business. VIPdesk’s virtual contact center solution, VIPdesk Connect™, empowers your company to deliver a best-in-class, high-touch customer experience via unparalleled CSRs (home-office based VIPdesk Brand Ambassadors™), more cost effectively than traditional centralized call center solutions.

VIPdesk is the only virtual contact center in the world with a rich heritage steeped in providing “Concierge Quality” customer care to premium brands around the globe. An award-winning innovator, VIPdesk has continually demonstrated the ability to innovate, launch, manage and grow customer care programs for the highest-value customers of premium brands in a variety of industries. We deliver stellar results for our clients through our attention to detail, proprietary technology, comprehensive screening and training methodologies, and most importantly, our unparalleled home-based Brand Ambassador™ team.

Service Offerings

VIPdesk has developed service offerings that leverage our cutting-edge PCI-compliant technology and the expertise of our Brand Ambassadors based in home-offices throughout North America. Most importantly, we have developed a culture that is flexible and creative to accommodate the unique needs of each client.

• Inbound/outbound premium customer care – 24/7/365
• Consultative sales - providing purchase assistance and recommendations; cross-sell and up-sell
• Customer service - product questions, order status inquiries, returns and general information via phone, email and chat
• Order processing and facilitation
• Peak & overflow volume management – ability to quickly scale for planned and unplanned volume fluctuations
• Email and chat services and fulfillment

What Sets VIPdesk Connect Apart?

1.	A passion for premium customer experience
2.	Only home-office provider with focus on national brand leaders and experience with premium retail, financial services, consumer products and travel industries
3.	Proprietary Brand Ambassador™ Certification Program
4.	Complex transaction capability and experience
5.	Seamless brand extension
6.	PCI-Compliant technology systems and processes

Realize the Results. Learn More Today.

From increased customer retention to decreased costs, we are 100% confident that your company, and most importantly, your customers will experience the difference that VIPdesk can provide for your customer care program. Contact us today to learn more about VIPdesk Connect™.