VIPdesk Products & Services Overview
By partnering with VIPdesk, over 40 companies currently improve customer satisfaction scores, drive brand equity, increase spend and enrich their long-term customer relationships. VIPdesk is able to provide remarkable service because of a remarkable team that has developed tried-and-true processes based on years of providing home-office based customer support.
A three-time Inc. 500 recipient, VIPdesk creates values for these clients by attuning VIPdesk’s program offering to fit each client’s exacting brand and customer relationship objectives.
VIPdesk Service Offering
VIPdesk has service offerings that provide tangible results for our clients in the travel, financial services, retail, automotive services and consumer products industries. VIPdesk Concierge pioneered the home-based concierge industry and provides personalized assistance and services to over 10 million customers throughout North America.
VIPdesk Connect is redefining the home-based customer care industry by bringing this same high-touch approach to direct customer support. Finally, VIP Experiences offers memorable customized experience packages for high-value customers.
Product & Service Overviews
Benefits of Partnering with VIPdesk
Our clients recognize an extensive array of benefits, whether they are providing 24/7 Concierge access for valued customers or supplementing their existing call center operations with VIPdesk-certified Brand Ambassadors™ and Concierges. These benefits include:
- Provide seamless extension of client brand providing customers with an elevated experience delivered with professional, intuitive and experienced Concierges and Brand Ambassadors that exceeds client and customer expectations
- Decrease infrastructure and administrative costs
- Lower agent attrition than traditional CSR models
- Provide an experienced and savvy workforce that is not limited by geographical recruiting constraint
- Targeted recruiting provides better matching of agent capabilities and customer needs
- Utilize a higher percentage of college-educated agents
- Demonstrate greater flexibility and scalability
- Incorporate unparalleled business continuity and disaster recovery into existing business model
- Improve flexibility to manage peak periods
To learn more about the ways that VIPdesk can transform your business and increase customer lifetime value, please contact us:
- Phone: 703.299.4422
- Email:
"Compared with traditional outsourcing and offshore, companies utilizing home-based agents can access highly skilled representatives that are closely attuned to the U.S. market at very reasonable cost."
- IDC
