Virtual Customer Care: An Essential Component of H1N1 Business Continuity Planning

Featuring:

• Sally Hurley, President of VIPdesk
• Dan Fontaine, SVP of Technology with VIPdesk

Thursday December 3, 2009 2:30-3:30p.m. ET

Any natural disaster including a pandemic—such as an H1N1 outbreak—has potential to keep workers at home due to illness, quarantine, or a desire to stay at home in a known germ-free environment. Traditionally, employee absenteeism has resulted in disruption of service and decrease in revenue, however implementation of a virtual customer care program can help ensure "business as usual" during a widespread H1N1 outbreak.

Join Sally Hurley and Dan Fontaine, for "Virtual Customer Care: An Essential Component of H1N1 Business Continuity Planning" on Thursday December 3, 2009 at 2:30 p.m. ET.

This informative, free, hour-long Webinar will cover the following topics:

• Disaster recovery and business continuity planning: a must for all businesses
• Developing a business continuity plan before disaster strikes
• How to implement policies and procedures to support a disaster recovery plan
• Technology required for successful virtual customer care program
• The role of the virtual customer care model in business continuity
• Case studies
• And more!

Space in this informational Webinar is limited to the first 100 registrants, so reserve your spot today! Register online at http://vipdesk.wufoo.com/forms/h1n1-business-continuity-virtual-customer-care/.

For more information, email or call 703-837-3507.