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VIPdesk Webinar Series

Social Media and the Customer Experience

Featuring Jeff Hodson, Principal Architect of Aspect and Sally Hurley, President of VIPdesk

Tuesday November 10, 2009 1:00-2:00p.m. ET

Social media is now a primary way people communicate and find out the latest news. From Facebook and LinkedIn to Twitter and YouTube, social media supplements—if not replaces—traditional mass media for many consumers . The difference is that social media vehicles have the potential to spread information (or misinformation) about your company, your products and services, your actions and your policies, quicker than has ever before been possible.

Instead of standing to the side and watching the social media revolution, savvy companies are jumping in and harnessing the power of real-time information sharing significantly enhancing their customer relationship management.

Join VIPdesk and Aspect at 1:00p.m. ET on Tuesday November 10, 2009 for a live Webinar, "Social Media and the Customer Experience". Sally Hurley, President of VIPdesk, and Aspect's Principal Architect Jeff Hodson will educate those with a vested interest in their company's reputation and customer loyalty as to how they can utilize social media to enhance their customer experience.

This hour-long interactive presentation will cover:

Why social media tools are becoming more important for customer care
Overview of companies that successfully integrated social media into their customer relationship strategy
Introduction to social media tools and trends, including LinkedIn, Facebook, and Twitter
How those tools can be used for improving customer care/customer experience
Roles of contact centers in social media environments
15 min. Q&A

Space in this Webinar is limited to the first 100 registrants.

As a special added bonus, all Webinar attendees receive a copy of the whitepaper, "Social Media and the Customer Experience", written by VIPdesk.

For more information, email or call 703-837-3507.

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