Press Release
Learn How Companies Can Increase Brand Awareness and Competitive Differentiation Through Customer Service via Educational Webinar
VIPdesk and SpotOn Enterprises Present "Maintaining Your Brand Through Customer Service" on Tuesday January 12, 2010 from 2:00-3:00p.m. ET.
Alexandria, VA - January 8, 2010-The primary way to ensure customer loyalty, retention and word-of-mouth marketing is to deliver exceptional customer experiences provided by your customer service department. In order to showcase the importance of customer service as a competitive differentiator, VIPdesk and SpotOn Enterprises will present an educational Webinar, "Maintaining Your Brand Through Customer Service" on Tuesday January 12, 2010 from 2:00-3:00p.m. ET.
Connie Smith, President of SpotOn Enterprises and Sally Hurley, President of VIPdesk, will present this educational, complimentary Webinar, which will cover the following topics:
- How "the human factor" can be your company's greatest competitive differentiator
- Why social media has become an important word-of-mouth marketing tool that can make or break your brand reputation
- The three key components that make up customer loyalty
- The top 10 things that customers want
- Examples of how world-class companies are delivering their brand through customer service
Space in this informational Webinar is limited to the first 100 registrants, registration is available online at http://vipdesk.wufoo.com/forms/maintaining-your-brand-through-customer-service/.
For more information, email or call 703-837-3507.
About SpotOn Enterprises
SpotOn Enterprises is a forward thinking, dynamic company that provides speaking, consulting and training services to the customer service industry. SpotOn understands the challenges of servicing customers, and helps clients improve financial and organizational performance, optimize leadership, drive organizational efficiency and effectiveness, increase employee and customer satisfaction, and motivate and energize your workforce. To find out more about Connie Smith and SpotOn Enterprises, visit www.spotonenterprises.com.
About VIPdesk
With over 20 years of providing concierge-quality contact center solutions, VIPdesk delivers dramatic and measurable results for leading global brands through our home-based demographically matched Brand Ambassadors. VIPdesk specializes in delivering virtual contact center solutions in several industries including retail, travel, automotive and financial services. We serve more than 40 blue-chip clients with over 10 million customers and are continually recognized through numerous awards, including the Inc. 500, Inc. 5000, NCBEA Business Ethics Award, Stevie Awards for Women in Business and Smart CEO Future 50. To find out more about VIPdesk, visit www.vipdesk.com.
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"The work-at-home industry, fueled by well-educated, hard-working stay-at-home moms is poised to boom given the current economic trends, where companies need flexible, cost-effective employee solutions."
- VIPdesk CEO, Mary Naylor, The Washington Post
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Media Contact:
Linda Dickerhoof
VIPdesk
703-837-3507
