Learn the Importance of Virtual Customer Care to H1N1 Business Continuity Planning via VIPdesk Webinar

"Virtual Customer Care: An Essential Component of H1N1 Business Continuity Planning" presented live via Webinar Thursday, December 3, 2009 at 2:30 p.m. ET

Alexandria, VA - November 20, 2009-Learn how the implementation of virtual customer care can help ensure "business as usual" during a widespread pandemic or disaster via a VIPdesk Webinar, "Virtual Customer Care: An Essential Component of H1N1 Business Continuity Planning", on Thursday December 3, 2009 at 2:30p.m. ET.

In this free, hour-long Webinar, Sally Hurley, President of VIPdesk and Dan Fontaine, SVP of Technology with VIPdesk will review how companies can utilize virtual customer care to ensure that a natural disaster-such as a pandemic-will not result in disruption of service and decrease in corporate revenue.

"VIPdesk has been leveraging a remote team structure since 2000, however it wasn't until the Northeast Blackout of 2003 did we realize the vitality of the virtual model to our own business continuity," said Hurley. "We were able to conduct 'business as usual' thanks to the remote nature of our own customer service team, and feel very strongly in the importance of virtual customer care to all companies as part of their own business continuity planning."

Topics covered in this Webinar include:

• Disaster recovery and business continuity planning: a must for all businesses
• Developing a business continuity plan before disaster strikes
• How to implement policies and procedures to support a disaster recovery plan
• Technology required for successful virtual customer care program
• The role of the virtual customer care model in business continuity
• Case studies
• And more!

Space in this informational Webinar is limited to the first 100 registrants. Register online at http://vipdesk.wufoo.com/forms/h1n1-business-continuity-virtual-customer-care/.

For more information, email or call 703-837-3507.

About VIPdesk

With over 20 years of providing concierge-quality contact center solutions, VIPdesk delivers dramatic and measurable results for leading global brands through our home-based demographically matched Brand Ambassadors, Concierge, and Customer Service Representatives. VIPdesk specializes in delivering virtual contact center solutions in several industries including retail, travel, automotive and financial services. We serve more than 40 blue-chip clients with over 10 million customers and are continually recognized through numerous awards, including the Inc. 500, Inc. 5000, NCBEA Business Ethics Award, Stevie Awards for Women in Business and Smart CEO Future 50. To find out more about VIPdesk, visit www.vipdesk.com.

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