VIPdesk

• About VIPdesk
  
  • About VIPdesk Overview
  • History
  • Meet the Team
  • Investors & Board of Directors
  • Join Our Team
• Products and Services
  
  • Products and Services Overview
  • VIPdesk Concierge Services
  • VIPdesk Connect Services
• News
  
  • News Overview
  • News Articles
  • Press Releases
  • Events
• Join Our Team
  
  • Independent Agent Opportunities-Available Now!
  • Employment Opportunities
• Contact VIPdesk
  
  • Contact VIPdesk Overview
  • Information Request Form
  • Directions & Nearby Hotels
  • Partner With VIPdesk
  • Join Our Team

Press Releases

VIPdesk Presents Webinar on Recruiting, Managing and Training Remote Customer Service Agents

Live Webinar Will be Held Tuesday June 2 at 2:30 p.m. ET

Alexandria, VA - May 29, 2009-VIPdesk (www.vipdesk.com), a leader in virtual contact center services, will present a live webinar, “Recruiting, Managing and Training Remote Customer Service Agents” at 2:30 p.m. ET on Tuesday June 2, 2009. This Webinar will review the basics of recruiting, managing, and training home-based customer care agents.

In this hour-long webinar, Sally Hurley, VIPdesk’s president, will cover the following topics:

• How to build a curriculum for remote learning
• How to design or convert an existing training program for remote delivery
• The tools and technology necessary to delivery virtual learning
• The remote training methodology and assessment process
• How to provide ongoing education
• The key to managing a virtual team
• The team structure and culture to support home-based agents

"The power of the virtual call center—increased service levels and sales conversions and improved business continuity—is in the people: the actual agents who are on the front lines every day,” said Mary Naylor, CEO of VIPdesk. “As recruiting, managing and training a home-based work force can be quite challenging, especially for managers new to the concept, we are offering this Webinar to present some best practices that we have learned in the past 10 years that VIPdesk has been working with a virtual workforce."

Space in this informational Webinar is limited—register online today at https://vipdesk.ilinc.com/register/bcztvmr.

About VIPdesk

VIPdesk specializes in delivering virtual contact center solutions and concierge services to premium brand leaders. We serve more than 70 blue-chip clients with over 10 million customers and are continually recognized through numerous awards, including the Inc. 500, Inc. 5000, NCBEA Business Ethics Award, Stevie Awards for Women in Business and Smart CEO Future 50. To find out more about VIPdesk, visit www.vipdesk.com.

# # #