News
News Articles
Press Releases
EventsVIPdesk CEO Mary Naylor to Present Workshop Addressing Virtual Customer Care on May 20 at CS Week Conference
Naylor Presenting "Telecommuting: Lessons Learned" on May 20 at 10:45 a.m.
Alexandria, VA - May 14, 2009-Mary Naylor, the CEO and co-founder of VIPdesk
(www.vipdesk.com), will present an educational session addressing
virtual customer care at 10:45 a.m. on May 20, 2009 during the CS Week Conference being held at the
Gaylord National Resort and Convention Center, Washington, D.C. This workshop titled "Telecommuting:
Lessons Learned" will review why virtual call centers are an ideal customer care solution versus
traditional brick-and-mortar contact centers, and how organizations no matter the industry can benefit
from the use of virtual, or home-based, customer care agents.
During the hour-long presentation, Naylor will teach workshop attendees how utilities can save money with the virtual contact center model vs. a traditional brick-and-mortar infrastructure, why home-based customer care increases revenues and service levels, and how virtual customer care can provide a seamless customer experience during service disruptions such as pandemics, terrorism, and natural disasters.
"The utilities industry is one of many sectors that can benefit from the proven results produced by virtual customer care," said Naylor. "I look forward to meeting leaders in the industry during CS Week, and presenting attendees with actionable data addressing the benefits of a virtual customer care workforce."
The CS Week Conference, which will be held May 18-22, 2009, delivers professional, unbiased educational opportunities for the electric, gas, and water/wastewater utilities, cooperatives and municipalities throughout North America and the world. The CS Week Conference is known for its exceptional educational sessions, spectacular networking opportunities and unparalleled exhibit hall showcasing the latest technologies and services. Attendees listen to inspiring keynote speakers; they may choose from over fifty utility-relevant workshops; and visit with over 100 companies specializing in customer care. More information about CS Week is available online at www.csweek.org.
About VIPdesk
VIPdesk specializes in delivering virtual contact center solutions and concierge services to premium brand leaders. We serve more than 70 blue-chip clients with over 10 million customers and are continually recognized through numerous awards, including the Inc. 500, Inc. 5000, NCBEA Business Ethics Award, Stevie Awards for Women in Business and Smart CEO Future 50. To find out more about VIPdesk, visit www.vipdesk.com.
# # #
"I love the flexibility of working from home which allows me to be there for my children. I could not ask for a better arrangement." - Milissa Rhodes, Fredericksburg, VA
