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Press Releases

VIPdesk Webinar Shows How Virtual Customer Care Can Reduce Call Center Operations Costs and Increase Operational Efficiency

Alexandria, VA - April 9, 2009-VIPdesk (www.vipdesk.com), an innovative pioneer of home-based call centers, will review how virtual customer care can reduce call center operations costs and increase operational efficiency via a live Webinar on Wednesday April 22, 2009 at 2pm ET.

This Webinar, presented by Sally Hurley, President of VIPdesk, will review operational benefits of virtual customer care for companies in all industries, including:

• Decreased expense tied to fixed call center infrastructure
• Reduction in expenses related to location-specific redundancy in technical support, administrative tasks and technology tools
• Unlimited flexibility in call center capacity and expansion ability
• Ability to dial up or down agents at a moment’s notice based on customer demand, easily responding to spikes and dips in call volume
• Decreased scheduling shrinkage/increased scheduling adherence
• Unlimited recruiting pool allows for the best candidate to handle specific calls

"In challenging economic times, reducing costs is of prime importance to companies in all industries," said Mary Naylor, CEO of VIPdesk. "This webinar will showcase how virtual customer care can reduce operational costs related to customer service, while simultaneously increasing operational efficiencies."

Space in this informational Webinar is limited. Reserve your spot at https://vipdesk.ilinc.com/register/srmskxw. For more information, email press@vipdesk.com or call 703-837-3507.

About VIPdesk

VIPdesk specializes in delivering virtual call center solutions and concierge services to luxury and premium brand leaders in several industries including retail, travel, auto and financial services. We serve more than 70 blue-chip clients with over 10 million customers and are continually recognized through numerous awards, including the Inc. 500, Inc. 5000, NCBEA Business Ethics Award, Stevie Awards for Women in Business and Smart CEO Future 50. To find out more about VIPdesk, visit www.vipdesk.com.

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