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Press Releases

VIPdesk and Interactive Intelligence Present a Joint Webinar on Training and Managing Home-Based Call Center Agents

"An Experts View: Training and Managing Home Based Agents" Will Be Held on Monday November 17, 2008 at 2:00 p.m. EST

The home-based call center model promotes business continuity, operational efficiency, flexible staffing, and creates a dynamic workforce. During this free live Webinar, Sally Hurley, President and Co-Founder of VIPdesk, and Brad Herrington, Sr. Solutions Marketing Manager with Interactive Intelligence, will highlight the essentials of training and managing home-based call center agents, including:

• How to build a curriculum for remote learning
• How to translate existing training materials for remote delivery
• The tools and technology necessary to deliver virtual learning
• The remote training methodology and assessment process
• How to provide ongoing education
• Keys to managing a virtual team
• The tools, team structure and culture to support home-based agents

"This Webinar will feature an interactive conversation between Brad and myself, where we will review best practices that attendees can use to get their home-based call center operation on track to deliver increased service levels and sales conversions, while simultaneously decreasing cost per contact," said Sally Hurley, President of VIPdesk

Register for this Webinar online at:
http://www.interactive-intelligence.com/webreg.cfm?sem_id=405

For more information, call 703-837-3507 or email .

About VIPdesk

VIPdesk is the pioneer of premium home-based call centers and Concierge Services. We offer virtual customer care services to global brand leaders in industries including financial services, travel, retail and automotive services. We serve more than 70 blue-chip clients with over 10 million customers and are continually recognized as a progressive industry leader as evidenced through numerous awards, including the Inc. 500, Inc. 5000, NCBEA Business Ethics Award, Stevie Awards for Women in Business and Smart CEO Future 50. For more information, visit www.vipdesk.com.

Contacts:
Linda Dickerhoof
VIPdesk, Inc.
703-837-3507

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