Press Releases

VIPdesk Expert on Virtual Customer Care Presenting at Call Center Week, June 25, 2008 in Las Vegas

Teresa Sinel to Present “The Home-Based Call Center: How to Make Yours a Success”

Alexandria, VA-June 20, 2008-Teresa Sinel, Director of Brand Ambassador Relations with VIPdesk, will be presenting “The Home-Based Call Center: How to Make Yours a Success” on June 25, 2008 at Call Center Week. This two-hour workshop will review how to successfully launch and manage a home-based call center, covering topics including the growth of the home-based call center industry, benefits of home-based call centers vs brick-and-mortar call centers, and when to choose a home-based vs brick-and-mortar call center.

VIPdesk, a pioneer of premium home-based contact center solutions and Concierge Services, specializes in delivering virtual call center solutions and concierge services to national brand leaders in several industries including retail, travel, auto and financial services.

The home-based, or virtual, call center model has increased in popularity in recent years as an alternative to the traditional brick-and-mortar call center. Virtual call centers allow businesses to cut costs while simultaneously increasing customer satisfaction. There are estimated to be over 150,000 home-based customer service agents in the U.S. today, a number that is predicted to grow exponentially in the near term.

“I am excited to have the opportunity to connect with the Call Center Week audience, and really get into detail about what makes the home-based call center model work,” says Sinel. “Call Center Week attendees are an impressive audience of forward-thinking call center industry executives and I am really looking forward to collaborating with them.”

VIPdesk has been experiencing unprecedented growth in the past year, as homeshoring is becoming a customer service norm. This tremendous recognition by the American Business Awards is proof positive that as VIPdesk still continues to succeed through adherence to the company’s core values: gold-standard customer service, synthesis of growth with environmental responsibility, and innovation—both technological and in the way corporations view their customer service functions.

About VIPdesk
VIPdesk is the pioneer of premium home-based call centers and Concierge Services. We offer virtual customer care services to global brand leaders in industries including financial services, travel, retail and automotive services. We serve more than 70 blue-chip clients with over 10 million customers and are continually recognized as a progressive industry leader as evidenced through numerous awards, including the Inc. 500, Inc. 5000, NCBEA Business Ethics Award, Stevie Awards for Women in Business and Smart CEO Future 50. For more information, visit www.vipdesk.com.

About Call Center Week
The 9th Annual Call Center Week is the most anticipated Call Center conference this year. The event includes 5 unique tracks catering to different levels of advancement/maturity, BtoB and BtoC, service, and both inbound and outbound call centers. Call Center Week features 9 award winning keynotes, 40+ new speakers, 35 track sessions; 4 Blue Sky Sessions, 12 workshops, 2 master classes, 3 site tours and the Call Center Excellence Awards. In addition, Call Center Week features an expansive exhibition hall and over 12 hours of networking opportunities. For more information about Call Center Week please call 1-800-882-8684 or visit the website at: www.callcenterweek.com

Contacts:
Linda Dickerhoof
VIPdesk, Inc.
703-837-3507

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