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EventsVIPdesk and Interactive Intelligence Present Joint Webinar on Building a Successful Remote Call Center Agent Program
“Building a Successful Remote Call Center Agent Program: An Expert’s View on Home Shoring and Remote Agents” will be Held Tuesday May 6, 2008 at 2pm EDT
Alexandria, VA May 1, 2008 VIPdesk (www.vipdesk.com) and Interactive Intelligence (www.inin.com) are co-presenting a Webinar entitled “Building a Successful Remote Call Center Agent Program: An Expert’s View on Homeshoring and Remote Agents”. This Webinar, which will be held on Tuesday May 6, 2008, at 2pm EDT, is a must-attend for anyone who wants to know how to make a remote call center agent program a success.
Sally Hurley, President of VIPdesk and Tim Passios, Director of Solutions Marketing with Interactive Intelligence, will review how to determine whether a remote contact center solution is right for you, and how to deploy one of your own. Topics covered in this Webinar will include how a remote contact center can assist with the following:
- Enabling a productive, global workforce around-the-clock
- Reaching untapped segments of prospective highly skilled employees
- Creating business continuity in place of outages, disruptions or disasters
- Coaching and train remote agents to be Brand Ambassadors instead of just customer service reps
- Addressing environmental “Greening” concerns
- Realizing significant savings in office and staffing costs
“I am looking forward to reviewing VIPdesk’s success with the virtual contact center model, as well as answering questions that any Webinar attendees might have regarding their efforts to transition from a brick-and-mortar to virtual call center,” said Sally Hurley, President of VIPdesk.
Registration for “Building a Successful Remote Call Center Agent Program: An Expert’s View on Homeshoring and Remote Agents” is available at http://www.interactive-intelligence.com/webreg.cfm?sem_id=948&code=61.
About VIPdesk
VIPdesk is the pioneer of premium home-based Concierge Services. We have been offering home-based solutions since 2000 and currently work with global brand leaders in industries including financial services, travel, retail and automotive services. We serve more than 70 blue-chip clients with over 10 million customers and are continually recognized as a progressive industry leader as evidenced through numerous awards, including the Inc. 500, Inc. 5000, NCBEA Business Ethics Award, Stevie Awards for Women in Business and Smart CEO Future 50.
For more information, visit www.vipdesk.com
Contacts:
Linda Dickerhoof
VIPdesk, Inc.
703-837-3507
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"I love the flexibility of working from home which allows me to be there for my children. I could not ask for a better arrangement." - Milissa Rhodes, Fredericksburg, VA
