VIPdesk Founder and CEO Mary Naylor Named to TelCoa Advisory Board

Alexandria, VA, November 12, 2007 - VIPdesk, a pioneer of premium home-based contact center solutions and concierge services, today announced that founder and CEO Mary Naylor has been named to The Telework Coalition's (TelCoa) Advisory Board. TelCoa is a non-profit organization that brings together a diverse array of organizations, companies, and individuals with the common interest of promoting awareness and adoption of existing and emerging telework and telecommuting applications including virtual contact center services.

"We are honored to have Mary Naylor as a member of our Advisory Board," said Chuck Wilsker, President and CEO of TelCoa. "She has such a strong belief in the benefits available through the use of home-based workers, not only to VIPdesk but also to the workers themselves and society in general, that I know she will have a lot to add to TelCoa and its focus on supporting and enabling this growing trend."

VIPdesk operates a customer management outsourcing model called ‘Homeshoring' that uses home-based agents to field various types of customer care inquiries. Industry analyst firm IDC notes there are an estimated 139,000 home-based phone representatives currently in the U.S., and predicts that number could exceed 300,000 by 2010. VIPdesk currently provides remote telework opportunities to more than 90% of its workforce. The company's remote team is expected to grow 640% by the end of 2007 to handle a planned 1,120% increase in call volume.

"I fully support the mission of TelCoa as the leader of a company with an extensive remote workforce," said Mary Naylor, CEO of VIPdesk. "It is imperative that groups like TelCoa provide extensive information to the public on telecommuting to grow this movement. I look forward to sharing my VIPdesk experience with TelCoa members, as well as learning from their shared experiences and expertise."

TelCoa advisory board members provide guidance on a multitude of topics that will contribute to members' increased knowledge of telecommuting including political, environmental and business continuity issues connected with the subject. Other recently added board members include Paul E. Heacock, President, Human Dynamics, and Patricia Reed, Founding Partner, The Choose2Lead Women's Foundation.

About VIPdesk
VIPdesk is the award-winning pioneer of home-based virtual contact center solutions for global brand leaders committed to enhancing their brand experience. Our best-in-class screening and certification processes ensure that the most highly educated, experienced representatives serve as a seamless extension of their brand. Our proprietary quality assurance tools and processes ensure continually improving results; our stringent industry standard and PCI Compliant technologies ensure the most secure environment possible for client interactions. As a result, VIPdesk's prestigious clients experience higher customer satisfaction scores, increased average order size and overall financial performance, while realizing an unmatched economic value.

VIPdesk is proud to serve more than 60 clients in the retail, financial services, travel, consumer goods and automotive industries. Founded in 1997, VIPdesk has been continuously recognized for its growth and innovation as a multi-year recipient of the Inc. 500, Deloitte & Touche "Fast 500" and Stevie Award for Women in Business.

For more information, visit www.vipdesk.com or call us at 703-837-3525.

Contacts:
Ali Smith
SpeakerBox Communications
703-287-7812

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