Press Releases

VIPdesk Promotes Tim Gordon to Senior Vice President, Service Delivery

 

Alexandria, VA - July 30, 2007 - VIPdesk, a pioneer of premium home-based contact center solutions, today announced the promotion of Tim Gordon to Senior Vice President, Service Delivery. Gordon brings over 20 years of expertise in all facets of operations, particularly as it relates to organizational development and strategic planning, to VIPdesk.

As Senior Vice President of Service Delivery, Gordon is now responsible for ensuring that VIPdesk delivers world class service to its clients. He is tasked with managing all operational aspects of VIPdesk as they relate to delivery of home-based Concierge Services including VIPdesk's communications center; fulfillment methodologies; and establishing, monitoring, and maintaining the corporate quality assurance program.

"We are thrilled to promote Tim to SVP of Service Delivery," said Mary Naylor, CEO and founder of VIPdesk. "Tim is known to lead strong, vibrant teams and grow client relationships by taking a hands-on approach. These skills are essential in service delivery and I am confident that he will use his experience to continue to ensure that VIPdesk clients receive the best possible service."

"VIPdesk is a forerunner in the virtual concierge services industry and has been experiencing a tremendous period of growth," added Gordon. "I am eager to continue to contribute to the company’s advancement by starting my role as the liaison between Client Services and Operations. My past experience with the company will help me develop strategies to ensure that clients receive the best possible service, while remaining engaged and committed to VIPdesk."

Gordon received his Bachelor of Arts degree form Lake Forest College in Lake Forest, IL.

About VIPdesk
VIPdesk is the award-winning pioneer of home-based virtual contact center solutions for global brand leaders committed to enhancing their brand experience. Our best-in-class Brand Ambassador™ screening and certification processes ensure that the most highly educated, experienced representatives serve as a seamless extension of their brand. Our proprietary quality assurance tools and processes ensure continually improving results; our stringent industry standard and PCI Compliant technologies ensure the most secure environment possible for client interactions. As a result, VIPdesk's prestigious clients experience higher customer satisfaction scores, increased average order size and overall financial performance, while realizing an unmatched economic value.

VIPdesk is proud to serve more than 60 clients in the retail, financial services, travel, consumer goods and automotive industries. Founded in 1997, VIPdesk has been continuously recognized for its growth and innovation as a multi-year recipient of the Inc. 500, Deloitte & Touche "Fast 500" and Working Woman's "Product of the Year."

For more information, visit www.vipdesk.com or call us at 703-837-3525.

Contacts:
Erin West
SpeakerBox Communications
703-287-7806

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