Press Releases

VIPdesk Appoints Addison Hatch to Senior Vice President, Service Delivery

Alexandria, VA - July 12, 2007 - VIPdesk, the leading provider of premium virtual contact center solutions, today announced the appointment of Addison Hatch as Senior Vice President, Service Delivery. Addison brings over 10 years of experience in operational strategy and design including, workflow management, operational efficiency and performance management to her new position.

Addison is responsible for establishing, administering and managing the day-to-day operations of VIPdesk's virtual contact center operations, as well as providing leadership direction and a strategic vision to the Brand Ambassador community.

"We are thrilled that Addison has joined our team," said Sally Hurley, President and co-founder of VIPdesk. "Her vast experience, leadership skills and strategic focus assure us that she and the team will achieve great success for VIPdesk as we continue to expand our presence in the virtual contact center industry."

Prior to joining VIPdesk, Addison accomplished significant achievements in the brick-and-mortar call center outsourcing while at the NCO Group, ACS (Affiliated Computer Services) and Infonxx. She has grown employee bases from 50 to 1000 in less than one year, both in the US and off-shore, while establishing policies and processes that ensured profitability targets exceeded budget.

"Virtual call centers are quickly becoming the future of the call center industry and I am looking forward to putting my past experience at traditional call centers to use for a company that has proven itself to be industry leader by leveraging a remote workforce to provide a high quality customer experience," added Addison.

Addison, a member of the Call Center Association of the Philippines and the Outsourcing Institute, holds a Bachelor of Arts degree from Davidson College in Davidson, NC and is a Six Sigma Green Belt.

About VIPdesk
VIPdesk is the award-winning pioneer of home-based virtual contact center solutions for global brand leaders committed to enhancing their brand experience. Our best-in-class Brand Ambassador™ screening and certification processes ensure that the most highly educated, experienced representatives serve as a seamless extension of their brand. Our proprietary quality assurance tools and processes ensure continually improving results; our stringent industry standard and PCI Compliant technologies ensure the most secure environment possible for client interactions. As a result, VIPdesk's prestigious clients experience higher customer satisfaction scores, increased average order size and overall financial performance, while realizing an unmatched economic value.

VIPdesk is proud to serve more than 60 clients in the retail, financial services, travel, consumer goods and automotive industries. Founded in 1997, VIPdesk has been continuously recognized for its growth and innovation as a multi-year recipient of the Inc. 500, Deloitte & Touche "Fast 500" and Working Woman's "Product of the Year."

For more information, visit www.vipdesk.com or call us at 703-837-3525

Contacts:
Erin West
SpeakerBox Communications
703-287-7806

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