Press Releases

THE BELL GROUP TO PARTNER WITH VIPDESK

The Bell Group Launches Premium Quality Customer Care Program to Expand Service Capabilities for Global Jewelry and Ceramic Dealers

Alexandria, Va. - January 23, 2007 - VIPdesk, a pioneer of premium home-based contact center solutions, today announced that its VIPdesk Connect solution has been selected by The Bell Group, a leading international manufacturer and distributor to the jewelry industry. VIPdesk is partnering with The Bell Group efforts to expand premium quality customer care to its global network of customers.

VIPdesk Connect's home-based Brand Ambassadors work remotely across North America to offer unparalleled customer service and relevant subject matter expertise for a superior customer care experience. In addition to inbound phone calls, VIPdesk Connect offerings include product support, reservations, outbound customer service, customer survey execution and fulfillment services.

"The Bell Group takes great pride in providing only the best customer service to our customers and dealers," said Andrea Hill, CEO of The Bell Group. "VIPdesk Connect has provided a partnership that supports our goals, effectively improving our ability to serve the customer base that is the lifeblood of The Bell Group's operations.

Higher retention than traditional models and an unlimited home-based national labor pool are among the many competitive advantages of VIPdesk Connect's virtual contact center solution. Other benefits to companies include: experienced representatives, scalability; operational expertise; skills-based routing; improved performance and lower overhead and administrative costs.

"The Bell Group came to us with very clear requirements to support its world-wide customer base," said Mary Naylor, CEO and founder of VIPdesk. "VIPdesk is leading the way in the remote agent revolution and we are very proud that The Bell Group has chosen our solution to deliver inbound customer care for its vast network of customers and dealers."

About The Bell Group
Founded by Saul Bell as a supplier of jewelry supplies to primarily Native American jewelry craftsmen, The Bell Group has grown to supply jewelers in every country though catalog sales, dealers and their own sales forces. The Bell Group offers products and services through three brands: Rio Grande, Neutec/USAŽ and Sonic-Mill. Rio Grande and Neutec both serve the jewelry industry, while Sonic-Mill has evolved over time to serve the high tech ceramics industry. For more information, visit www.bellgroupjobs.com.

About VIPdesk
VIPdesk is the innovative pioneer of home-based virtual contact center and loyalty solutions for global brand leaders committed to the retention and growth of their high-value customers. A proven premium service provider with 20 years of experience, VIPdesk specializes in delivering Virtual Call Center and Concierge Services for national brand leaders in several industries that include retail, travel, auto, financial services, by providing high-touch, high-tech branded service platforms that deliver real results and real return on investment. For more information, visit www.vipdesk.com.

Media Contact:
Erin Shannon West
SheaHedgesGroup
Telephone: 703-287-7806
Email:

You may also visit our website at www.vipdesk.com.

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