Press Releases

VIPdesk CEO to Join "Outsourcing with Work@Home Agents" Panel at Call Center 2.0 Conference

 

WHEN: Thursday, January 25, 2007, 8:30 - 10:00 a.m. EST
WHAT: VIPdesk will discuss how to compete with offshore alternatives by using home-based customer service agents and how 'homeshoring' can provide customers with continuity, better skilled agents, higher customer satisfaction and better problem resolution.

The moderator will ask panel participants questions that have come through the Telework Coalition Web site as well as those from the audience.
WHO: Mary Naylor, CEO of VIPdesk, will join Jim Farnsworth, SVP, of TeleTech, and Bill Trenchard, CEO of LiveOps, Inc., on this panel. Chuck Wilsker, CEO of The Telework Coalition, Inc., will moderate the panel.
WHERE: Call Center 2.0 Conference
Broward Convention Center
1950 Eisenhower Boulevard
Ft. Lauderdale, FL 33316
HOW: Members of the media may schedule interviews with VIPdesk CEO Mary Naylor by contacting Erin Shannon West via phone at 703-287-7806 or via e-mail at .

 

About VIPdesk
VIPdesk is the innovative pioneer of home-based virtual contact center and loyalty solutions for global brand leaders committed to the retention and growth of their high-value customers. A proven premium service provider with 20 years of experience, VIPdesk specializes in delivering Virtual Call Center and Concierge Services for national brand leaders in several industries that include travel, auto, financial services and retail, by providing high-touch, high-tech branded service platforms that deliver real results and real return on investment. For more information, visit www.vipdesk.com.

# # #