Press Releases

NATIONAL WILDLIFE DIRECT SELECTS VIPDESK CONNECT

Launches Proactive Member Outreach Program to Raise Mission Awareness and Increase Corporate Card Program Sales

Alexandria, Va. - October 11, 2006 - VIPdesk, a leading provider of premium home-based contact center solutions, today announced that its VIPdesk Connect solution has been selected by National Wildlife Direct, a multi-channel merchant that supports the National Wildlife Federation (NWF) and its programs that preserve and protect America’s wildlife. VIPdesk is supporting National Wildlife Direct’s efforts to increase corporate sales and raise awareness of the organization’s mission through an outbound holiday cards sales program.

VIPdesk Connect’s Brand Ambassadors work remotely nationwide to offer unparalleled customer service and relevant subject matter expertise for a superior customer care experience. In addition to outbound phone calls, VIPdesk Connect offerings include inbound customer service, product support, reservations, customer survey execution and fulfillment services.

"VIPdesk is the only customer contact center partner that offered a solution that would maintain the highest level of customer service for our corporate customers," said Joe Hall, Senior Marketing Director at National Wildlife Direct. "VIPdesk Connect has provided a solution that supports our goals, effectively improving our ability to serve NWF’s mission of protecting wildlife for our children's future."

Higher retention than traditional models and an unlimited home-based national labor pool are among the many competitive advantages of VIPdesk Connect’s virtual contact center solution. Other benefits to companies include: experienced representatives, scalability; operational expertise; skills-based routing; improved performance and lower overhead and administrative costs.

"National Wildlife came to us with very clear requirements for member support services," said Mary Naylor, CEO and founder of VIPdesk. "VIPdesk is leading the way in the remote agent revolution and we are delighted that this organization has chosen our solution to deliver an outbound holiday card sales program to support its goals."

About National Wildlife Direct
National Wildlife Direct supports the National Wildlife Federation, which is America's conservation organization protecting wildlife for our children's future. Visit www.nwf.org.

About VIPdesk
VIPdesk is the leading provider of virtual contact center and loyalty solutions for national brand leaders, providing premium customer experiences through our home-based Brand Ambassadors.

VIPdesk specializes in delivering premium Contact Center Solutions and Concierge Services for brand-conscious companies in the retail, travel, luxury automotive and financial services industries. A proven premium service provider with almost 20 years of experience, VIPdesk develops and delivers loyalty solutions that create value for clients by providing high-touch, high-tech branded service platforms that deliver real results and real return on investment. For more information, visit www.vipdesk.com.

Media Contact:
Erin Shannon
SheaHedgesGroup
Telephone: 703-287-7806
Email:

You may also visit our website at www.vipdesk.com.

# # #