Press Releases

VIPdesk Connect is the Right Call for Holiday Retailers

Retailers Benefit from VIPdesk's Competitive Advantages, Technological Capabilities

Alexandria, VA &045; July 25, 2006 &045; VIPdesk, a leading provider of premium virtual contact center solutions, today announced its strategy for servicing retail customers in preparation for the upcoming peak holiday season. The National Retail Federation is predicting a nearly 5% increase in sales for 2006 over 2005, which was also a record year. To ensure continuation of the high-level of service synonymous with the VIPdesk name, the company has undertaken several measures to increase competitive advantage and improve technological capabilities.

"VIPdesk has been preparing for the 2006 holiday season since the 2005 season ended on a high note," said Mary Naylor, CEO and founder of VIPdesk. "We recognize that retailers are currently enacting strategic plans for the upcoming season and we are thrilled to help our retail industry customers with what can be an exciting, yet stressful time of year."

To prepare for the holiday season, VIPdesk increased its technological capabilities to meet retailer needs for the 2006 peak holiday season. Specifically, the company added capacity to handle 300% more call volume than last year. VIPdesk has also streamlined its screening and certification processes. They put their Customer Service Representatives (Service Ambassadors TM) through a rigorous security screening, skills assessment and certification process to ensure the highest level of customer service. These processes enhance the security levels of client information and data.

Higher retention than traditional models and an unlimited home-based national labor pool are among the many competitive advantages of the VIPdesk Connect virtual contact center solution. Other benefits to companies include: scalability; operational expertise; skills-based routing; improved performance and lower overhead and administrative costs.

About VIPdesk
VIPdesk is the leading provider of virtual contact center and loyalty solutions for national brand leaders, providing premium customer experiences through our home-based Service Ambassadors.

VIPdesk specializes in delivering premium Contact Center Solutions and Concierge Programs for brand-conscious companies in the travel, auto, financial services and retail industries. A proven loyalty program provider with almost 20 years of experience, VIPdesk develops and delivers loyalty solutions that create value for clients by providing high-touch, high-tech branded service platforms that deliver real results and real return on investment.

Media Contact:
Erin Shannon
SheaHedgesGroup
Telephone: 703-287-7806
Email:

You may also visit our website at www.vipdesk.com.

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