Press Releases

VIPdesk Offers Free VIP Customer Connect Value Calculator(TM) to Clients

Diagnostic Tool Demonstrates Potential Cost Savings, Value of Switching to Virtual Contact Center

ALEXANDRIA, Va.--(BUSINESS WIRE)--Feb. 13, 2006--VIPdesk, a leading provider of premium virtual contact center solutions, announced today that its proprietary VIP Customer Connect Value Calculator(TM) is available free of charge to prospective clients. VIP Customer Connect Value Calculator is a diagnostic tool that demonstrates the potential costs saved when companies switch from a traditional call center to VIP Customer Connect(TM), VIPdesk's virtual contact center offering.

The calculator uses cost-comparison algorithms to determine the savings that could potentially be achieved across various operational areas should the prospective client choose to convert to VIPdesk's virtual service delivery model for high-touch customer care. Quantifiable cost savings can be realized in facilities costs and wage rates, reduced turnover and increased productivity.

Prospective VIPdesk clients participate in the Value Calculator process by visiting http://www.vipdesk.com/info/products_value_calculator.asp to complete and submit a simple web-based questionnaire providing basic information about their current operation, such as the number of calls accepted by Customer Service Representatives (CSRs), average handle time per call, hours of operation, etc. VIP Customer Connect Value Calculator analyzes the prospect's information and compares existing costs with potential costs of a virtual contact center. The prospect receives the VIP Value Report(TM) outlining potential cost savings within two business days.

"We are delighted to offer this exciting new diagnostic tool to prospective clients," said Mary Naylor, CEO and founder of VIPdesk. "The numbers speak for themselves. We believe the Value Calculator will convince companies considering the switch from bricks-and-mortar call centers to the explosive field of virtual servicing that the cost savings and value of VIP Customer Connect are undeniable. VIP Customer Connect enables our clients to deliver superior customer care to their own customers via high-caliber, home-based CSRs at a cost that is an estimated 15-30 percent lower than traditional centralized call center solutions."

High-quality service and lower overhead and administrative costs are among many benefits of VIP Customer Connect virtual contact center solution. Other benefits to companies include: higher retention of CSRs than traditional models; scalability; operational expertise; skills-based routing; improved performance and efficiencies; improved flexibility to manage peak periods; and an expanded labor pool.

About VIPdesk, Inc.
VIPdesk is the leading provider of virtual contact center and loyalty solutions for national brand leaders, providing premium customer experiences through our home-based customer care experts.

VIPdesk specializes in delivering VIP Concierge Programs, VIP Customer Connect and rewards redemption services for brand-conscious companies in the travel, auto, financial services and retail industries. A proven loyalty program provider with 19+ years experience, VIPdesk develops and delivers loyalty solutions that create value for its clients by providing high-touch, high-tech branded service platforms that deliver real results and real return on investment.

Media Contact:
Melissa Saunders
SheaHedgesGroup
Telephone: 757-897-6268
Email:

You may also visit our website at www.vipdesk.com.

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