Press Releases

VIPdesk Launches "VIP Customer Connect" - Virtual Contact Center Service

New Approach Leads Home-based Agent Industry With Cost-Effective, Concierge-Quality Customer Care

Alexandria, VA January 10, 2006 - VIPdesk, the leading provider of premium virtual contact center solutions, announced today the launch of VIP Customer Connect, its latest virtual contact center offering for national brand leaders seeking "concierge quality" customer care. A pioneer in virtual servicing, VIPdesk initially capitalized on the specialized skill set of home-based professionals in 1999 to deliver high-touch concierge services, the ultimate and most demanding customer care offering, for Fortune 1000 companies. VIPdesk is now leveraging its concierge roots and high-end service delivery expertise and expanding its service offering to answer the rising demand for highest quality, yet cost-effective, customer contact solutions.

VIP Customer Connect reflects a rapidly growing trend toward the use of remote customer care agents located in home offices. There are currently an estimated 100,000 home-based call center representatives in the United States. The Gartner Group predicts that by next year, 10 % of all call centers will be using home-based agents in some capacity.

Moreover, Jupiter Media reports that 39% of surveyed call center executives, who are evaluating virtual call center solutions, indicated that they plan to use home-based agents within the next two years.

With no facility costs per representative and high employee productivity and retention rates, VIP Customer Connect represents a cost-effective alternative to the traditional centralized call center approach. The benefits of home-based CSRs are quantifiable: 95% of them are college educated and the retention rate is unmatched at 88%. The efficiency and flexibility of their work environment results in a 20 % increase in productivity compared with traditional centralized call center agents.

"VIPdesk is leading the way in the remote agent revolution," said Mary Naylor, CEO and founder of VIPdesk. "With VIP Customer Connect, we offer a fresh new approach to the customer service experience, combining the latest technology and processes with a highly skilled remote workforce to empower our clients to cultivate quality customer relationships and, ultimately, drive revenues. This is arguably the first time in industry history that concierge-quality customer service is now available at such a compelling price point."

VIP Customer Connect professionals work remotely nationwide to offer unparalleled customer service and relevant subject matter expertise for a superior customer care experience. VIP Customer Connect offerings include inbound and outbound customer service, customer surveys, product support, reservation and event management and fulfillment services.

About VIPdesk, Inc.
VIPdesk is the leading provider of virtual contact center and loyalty solutions for national brand leaders, providing premium customer experiences through our home-based customer care experts.

VIPdesk specializes in delivering VIP Concierge Programs, VIP Customer Connect and rewards redemption services for brand-conscious companies in the travel, auto, financial services and retail industries. A proven loyalty program provider with 19+ years experience, VIPdesk develops and delivers loyalty solutions that create value for its clients by providing high-touch, premium customer care services platforms that deliver real results and real return on investment.

Media Contact:
Melissa Saunders
SheaHedgesGroup
Telephone: 757-897-6268
Email:

You may also visit our website at www.vipdesk.com.

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"I love the flexibility of working from home which allows me to be there for my children. I could not ask for a better arrangement." - Milissa Rhodes, Fredericksburg, VA

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