VIPdesk Articles & Whitepapers
With a commitment to customer loyalty program solutions and concierge services that stretches back more than two decades, VIPdesk has a wealth of expertise to share. Our team members regularly share their knowledge through authored articles and white papers on industry-related topics including the value of customer loyalty programs, the virtual contact center model, the integration of social media into the contact center, brand relationship management and creating memorable customer experiences.
VIPdesk Whitepapers:
The following VIPdesk Whitepapers are available for you to download:
Seven Steps to Integrate Social Media Into the Customer Contact Center
Six Ways Social Media Can Cause Customer Service Catastrophe
Homeshored Brand Ambassadors and the Shifting of the Customer Management Landscape
Articles Authored by Members of the VIPdesk Team:
Best Practices for Incorporating Social Media into the Contact Center
By Linda Dickerhoof, Director of Marketing & PR
SOCAP's Customer Relationship Management Magazine
The Customer Contact Center: Your Branding Moment of Truth
By Mary Naylor, CEO
Loyalty Management Magazine
Recruiting Quality CSR's using Social Media
By Mary Naylor, CEO
SOCAP's Customer Relationship Management Magazine
Training and Managing Home-Based CSR's: Five Steps to Success
By Sally Hurley, President
Interactive Intelligence Book of Answers
How Bringing Customer Service Jobs Home Results in Greener Pastures
By Mary Naylor, CEO
Going Green: Case Studies in Outstanding Business Practices
The Challenge of Remote Agent Training
By Lindsay Gibson, Director of Learning & Development
Connections Magazine
Strategies for Hiring in a Virtual Call Center
By Mary Naylor, CEO
Connections Magazine
Better Call Center Continuity via Home-Based Professionals
By Mary Naylor, CEO
AnswerStat
Large Scale Service With Small Scale Costs
By Mary Naylor, CEO
Smart Biz
Bringing the Workforce Home
By Mary Naylor, CEO
BusinessWeek
There's No Workforce Like Home
By Mary Naylor, CEO
BusinessWeek