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Virtual Customer Care for Luxury Brands
Wednesday July 9, 2008 2:00-3:00 p.m. EST
Luxury brands are renowned for providing a remarkable experience—from the iconic products and
services they represent to the unparalleled levels of attentive care that their customers expect. These
standards are imbued in everything associated with luxury brands, including product quality, service
levels and partnerships. Everyone affiliated with luxury brands is expected to uphold the valued which
distinguish these brands from all others.
Join VIPdesk on Wednesday July 9 from 2:00-3:00 p.m. EDT for a Webinar addressing Virtual Customer Care for Luxury Brands.
New means of communication and the 24/7 presence of online shopping forums are changing the
means in which luxury brands interact with their valued clients. Due to the importance of interpersonal
interaction to the customers of luxury goods and services, it is necessary for luxury brands to ensure
that in the ever-changing technological age, the gold standard customer care that their customers have
come to expect doesn’t change.
Attendees of this power-packed session, led by Sally Hurley, President of VIPdesk, and Othmar von Blumencron, Executive Director of VIPdesk, will review the following:
- Outsourcing traditional brick-and-mortar version virtual call centers: the benefits to luxury brands of going virtual
- Bridging online and personal experiences: 5 proven methods to ensure a seamless customer interaction
- Online luxury retailer case study: dramatic results for premium brands
To enroll in this Webinar, click here. You will be taken off of the vipdesk.com Website into VIPdesk University. If you have never taken a course with VIPdesk University before, you will need to register as a user on the site before you can enroll in the Webinar. After registering, you will receive an email from VIPdesk University with more information regarding logging in to the Webinar on July 9.
