VIPdesk: Around the globe, where your customers are
For over 25 years, the world's most prestigious brands have relied on VIPdesk and our parent company, International SOS, to provide highly-personalized concierge and customer loyalty solutions. With a combined direct presence in more than 70 countries, we are the only concierge provider in the industry today with a truly integrated global footprint and service delivery platform.
Our team of over 1,200 professional concierges work remotely throughout North America and Europe, as well as in 19 integrated, PCI-compliant concierge centers located in strategic locations around the world. Our concierges, who typically come from luxury services and hospitality backgrounds, speak more than 90 languages and dialects and work together to provide white-glove service 24 hours a day, 365 days a year.
Our concierges are connected by state-of-the-art service delivery technology. This system, with the ability to track customer preferences and manage workflow between global locations, enables us to deliver consistent, high-quality and personalized service to our clients' customers, wherever in the world they may have a need.
Additionally, with local coverage in so many markets, we possess an unmatched degree of local expertise around the world. Unlike companies using a regional hub delivery model, the VIPdesk /International SOS global service delivery platform ensures that regional traditions and cultural nuances are not lost, providing a credible service to local customers and a rich cultural experience to visitors.
Finally, VIPdesk/International SOS programs provide global clients with full B2B program management support, addressing local client needs and program customizations.
With a VIPdesk/International SOS global program, you can rest assured that your most valued customers will be "wowed" in ways they never imagined possible and that your brand promise is delivered successfully worldwide.