Customer loyalty solutions designed to increase engagement
We provide a full suite of loyalty solutions, including:
- Rewards Redemption
- Name Your Own Rewards
- Travel Services
- Benefits Development
Rewards Redemption
Your rewards program can increase customer interaction and loyalty as well as provide you with additional touchpoints during the customer lifecycle. Don't settle for a cookie-cutter rewards program-give your customers the gift of choice, as well as access to unique and aspirational events and services.
With more than a decade of experience designing and implementing rewards programs, VIPdesk can provide you with a turnkey rewards program and rewards redemption process that is a true competitive differentiator: designed to drive customer interaction, engagement and loyalty. We have experience developing customized offerings as well as working within the parameters of existing client systems. In addition, we provide comprehensive data capture, tracking and reporting.
Name Your Own Rewards
An excellent supplement to traditional concierge services or rewards redemption packages, "Name Your Own Rewards" empowers your best customers to get exactly what they desire from their relationship with your brand.
Customers cash in accrued points to develop the rewards they want. VIPdesk rewards specialists will assist your customer with researching virtually any request that they have and wish to redeem with miles or points. There are no set reward levels and the redemption options are limited only by the customer’s imagination.
Travel Services
VIPdesk, a fully-accredited travel agency, provides travel services via our ARC-certified travel concierge. Our travel concierge utilize our customized Global Distribution System (GDS) to provide the technical and service expertise that your most savvy customers require.
In addition, we have established partnerships in the travel industry including hotels and resorts, transportation, tour operators, transportation and more, that you can rely on to provide your customers with the memorable experience they will grow to expect from their travel concierge.
Benefits Development
Compelling rewards and lifestyle benefits are paramount to engaging customers. Our experience has demonstrated that these marketing assets drive customer acquisition, engagement and ultimately long-term loyalty and renewal rates.
VIPdesk’s partner marketing team can help—whether it’s rewards inventory or bespoke benefit design, our team possesses years’ of experience in matching the right assets with the right brand or project. We can help you develop the best benefits to meet your needs.
Want to learn more about loyalty? We invite you to view the following webinars:
Engaging and Retaining Customers Through Social Media and Mobile-Enabled Loyalty Programs
What do Affluent Customers Want From Their Loyalty Programs