Our relationship with VIPdesk began over 10 years ago. In this time, their demonstrated service performance and collaborative approach has led not just to enhancing the concierge program, but to our decision to add new customer service, offers and travel programs.
-VP & Global Solutions Leader, VIPdesk Financial Services Client
Global travel & medical assistance programs
Our global travel and medical assistance services, offered through International SOS, give business and leisure travelers peace of mind. Travelers have access to 24/7 assistance via phone to 28 global alarm centers staffed by doctors, nurses, multilingual coordinators, security experts and air/ground logistics personnel who can provide critical medical advice, hospital referrals, evacuations, help with lost baggage and passports and more.
Global Travel Assistance
One truth about travel is to expect the unexpected, however your travelers are in good hands when they are away from home. Our travel assistance services include:
- Pre-trip weather and foreign exchange information services
- Lost travel document assistance
- Emergency cash and bail bond assistance
- Lost luggage assistance
- Embassy and legal referral
- Emergency travel/accommodation assistance
- Emergency message transmission
- Purchase of flight ticket due to loss of belongings
- Settlement of hotel bills due to lost or stolen cards
Online Travel Services
Travel assistance customers also have convenient access to rich co-branded or client-branded online content for more than 200 countries, containing important, easy to understand information about:
- Standard of care & medical referral
- Diseases & vaccinations
- Safety information
- Paying for medical care
- Cultural tips
- Emergency phone numbers
- Voltage and plugs
- Financial information
Global Medical Assistance
In an emergency situation, seconds count. An efficient, effective global medical emergency network makes all the difference in the world. Reduce your risk when your customers or employees travel by providing medical assistance services. Our medical assistsance services include:
- Assistance translation services
- Prescription replacement arrangement
- Lost tickets and document replacement
- Emergency medical evacuation and repatriation
- Emergency visitation arrangement