Unparalleled global concierge service
From the ordinary to the extraordinary, VIPdesk's world-renowned concierge service caters to the needs and aspirations of a discerning clientele.
Rooted deeply in 25 years of concierge heritage, our mission is to find a solution to all our customers’ requests, surpass their expectations, and provide them with a brand experience they will remember forever and talk about positively within their social networks.
Exclusive Access: Around the World and Around the Clock
Whether your customers need travel assistance, dining reservations, shopping assistance, tickets or access to special events, help with household services, or have a more unique request to be fulfilled, VIPdesk can be trusted to provide them with exclusive access: around the world and around the clock. Our concierges are available 24/7/365, providing services via client-branded, PCI-compliant access channels including:
- Phone
- E-mail
- Website
- Mobile
- SMS messaging
- Online chat
Your customers receive access to our own proprietary global online Concierge City Recommendations and Concierge Blog, which ensure that your most valuable customers have access to cutting-edge, city-specific insider insight. And of course, our concierge always give their customers the "inside scoop" on special offers, access and discounts that they are able to provide.
Global Coverage
Our international presence ensures that your customers benefit from local cultural delivery expertise, wherever they may live or travel. Our 1,200 concierge are located throughout North America and Europe, as well as in 19 concierge centers in key locations around the world.
Our Platform
VIPdesk deploys a scalable virtual platform utilizing state-of-the-art technology that lets our team deliver high-touch service effectively and productively from anywhere in the world.
Client Program Support
From the up-front program marketing strategy and support to comprehensive data analytics and program ROI, we provide everything you need to make your concierge program successful.
Concierge as an Employee Benefit
The illusive work/life balance becomes a little more obtainable when employees have support. Offering concierge services allows employees to focus on the work project at hand, knowing that their qualified concierge is researching their request, allowing them to focus on their work projects during work hours. Additional benefits of offering concierge service to your employees includes employee retention and reduced absenteeism, increased productivity and morale, and increased employee engagement.