VIPdesk

A: What is not beneficial about telecommuting? Working from home offers many benefits including: the flexibility of not having a commute, flexible scheduling, and not worrying about a professional wardrobe, weather, or gas prices!!

Working from home for VIPdesk will allow you to join an amazing team, develop friendships all over the world, practice your language skills while talking to people from different cultures and backgrounds, and advance in your career - all from your home office. Doesn’t it sound exciting?
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A: If you would like to apply, please visit our homepage www.vipdesk.com and click on "Join Our Team." Click on “Home-Based Concierge” in the middle of the page, then click on “Concierge Positions,” and submit your resume online for the position that best fits your career needs and professional qualifications. We appreciate your interest in VIPdesk. However, please do not submit resumes by direct mail or email as they may not be considered if not received through our recruiting system.
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A: The process from the time you submit your resume until you begin training if you are selected is approximately 6-8 weeks, when we are actively recruiting. We accept resumes for Home-Based Concierge positions year round on our website, but are not always actively recruiting. It can take longer to receive a response when we are not actively recruiting. We typically have 3-4 Concierge classes per year. The process involves the following steps if you are selected to continue through the process:

1. Submission of your resume, upon which you should receive an automated email response verifying that we received your information
2. Complete a formal job application form
3. Complete a background check form for a credit check and Self-Assessment survey
4. Phone interview with HR
5. Complete a Writing Sample
6. Interview with Concierge management
7. Background check and verification of employment references

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A: You can apply for each Concierge position that is advertised.
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A: On the page displaying the Concierge positions, you will see a link at the bottom of the page to update your resume. It will prompt you to provide the email address you originally gave in your application to access your record.
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A: We will only consider applicants that live in the following states:

Arizona, California, Delaware, Florida, Georgia, Hawaii, Illinois, Kansas, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Oregon, Pennsylvania, Texas, & Virginia.

If you are interested in applying for the home-based Concierge position and do not live in any of the above-mentioned states, we encourage you to check our website often to see if we have added your state. When we are hiring in your State, we will update it on our website.
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A: Yes, VIPdesk has Concierges located in Ontario, Canada. Should we start to hire Concierges who reside in other countries outside of the United States and Ontario, Canada in the future, we will post those openings on our website. So, please check our website often for any updates!
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A: We appreciate the time you have spent applying and will be sure to let you know either way whether you are selected to continue in the process or not. The timeframe is dependent on if we are actively recruiting and reviewing resumes. Please make sure all your information on your resume is updated at all times.
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A: Yes, successfully passing a credit check is a job requirement. Our Concierges handle confidential and financial information and we are contractually obligated by our Clients to perform a credit and background check on selected candidates.
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A: Yes. Running a credit check is a requirement for this position and your Social Security number is required for this process. We can assure you that VIPdesk and our background vendor have the highest security standards to ensure your personal information is kept secure and confidential. VIPdesk is in compliance with the Fair and Accurate Credit Transactions Act as well as with all federal and state credit protection laws.
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A: No, it is not affected. VIPdesk is in compliance with the Fair Credit Report Act and therefore, your FICO score is NOT affected when running credit checks as a condition for employment.
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A: Candidates applying for the Concierge position must meet the following requirements:

• At least 18 years of age;
• Either a U.S. citizen or authorized to work in the United States or Ontario, Canada;
• Meet the qualifications of the job description;
• Complete a self-assessment survey and writing sample;
• If applying for a bilingual position, be able to pass a language skill test;
• Pass a credit check and a thorough background investigation which includes verification of past employment and criminal history;
• Available to attend and successfully complete our training class.

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A: Our recruiting team will consider all the information you provide during the application and interview process. This includes meeting the qualifications in our posted job description.
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A: New VIPdesk Concierges can expect to earn up to $14 or more per hour. Detailed information about our compensation structure will be provided during the interview process.
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A: Full-time team members are eligible for all of VIPdesk’s benefits. Part-time team members are eligible to enroll in VIPdesk’s medical plans, 401(k) plan, and discounts offered to all team members. Medical, dental, and vision insurance is effective on the first day of the following month after hired. VIPdesk’s benefits include:

• Medical insurance, includes prescription coverage and basic vision discounts
• Dental insurance
• Vision insurance
• Basic life insurance, supplemental life insurance, short and long-term disability, life and personal accident insurance
• Medical and Dependent Care Flexible spending accounts
• 401 (k) plan
• Paid time off (PTO)
• Exclusive discounts from Partners and many more perks!!

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A: You will be handling telephone calls and emails from the customers of our high profile, blue-chip clients. Typically, customers call or email and their requests generally fall into one of the following categories: Dining, Entertainment, Travel, Sports & Recreation, Tourist & City, Household, and Shopping. You will also get unusual requests. Some of our past requests have included scheduling a helicopter sunset ride, renting monkeys for a birthday party, locating the dress Julia Roberts wore in the movie Ocean’s Eleven, aiding a customer in writing a best man speech, and more.
In order to fulfill the demands of this fast-paced job, it is very important to be extremely savvy, resourceful and have a strong background in travel, either through personal or work experience. This is a position that requires hospitality expertise and the ability to craft and provide customers with relevant recommendations.
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A: No, the Concierge position does not involve any outbound sales. The only type of outbound calls you would make would be for follow up regarding research on a customer request or for a return call to a customer.
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A: VIPdesk recognizes our team members as the reason for our success and we have implemented several programs to coach and assist our new Concierges as well as current team members. Our Technology team is available 24/7. Upon being hired, our new Concierges go through a very extensive training on our clients and applications to ensure they are comfortable in assisting our blue chip customers. Additionally, new Concierges will be part of a mentoring program where our most experienced team members will provide them with tips and assist them in their success. Further, Concierges have regular meetings with their managers where they review their progress and areas of improvement. Finally, there is a Manager on Duty during shifts to answer questions and management is always available should you have questions or need assistance.
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A: Call volume varies by client, day, week, etc. You can expect to handle an average of two requests per hour, although this can fluctuate depending on the simplicity or complexity of the request. Typically, research on requests can vary from 10 minutes to one hour.
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A: We require Home-Based Concierges to have a separate room to be used exclusively as a home office. The home office should have locks on the door to ensure data security and must provide a quiet environment conducive for receiving business calls.
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A: VIPdesk requires all Home-Based Concierges to have a dedicated phone line for work. Therefore, all the calls to the dedicated phone line will be for VIPdesk related business.
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A: VIPdesk requires the dedicated phone line to be a landline with no additional features. We do not allow VOIP (e.g., Vonage). Should you be hired, additional information will be provided to you prior to training.
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A: Yes, VIPdesk has specific technology requirements to ensure our systems function effectively and to ensure security of information and systems. If you are hired, the Technology Team will conduct an audit to ensure the requirements are in place prior to training. The following are required to be in place prior to training:

• Processor Speed - Single Processor: 2 GHz or higher; Dual Core Processor: 1 GHz or higher
• Operating System - Windows XP with Service Pack 2 or Windows Vista with Service Pack 1 (32 bit) (Windows 2000 or lower and MAC are not allowed)
• MS Office - including Word and Excel
• Memory - 1 GB RAM or higher
• Web Browser - Minimum: IE 6 with service pack 2 or IE 7
• High Speed Internet Access - 1.5 Mbps or More - DSL or Cable Modem only (Dial up, Satellite, and Wireless Connections are NOT allowed)
• Sound - Sound card with speakers or USB speakers
• Instant Messenger - Required (AOL IM)
• Anti-Virus/Anti-Spyware/Firewall Applications - Current and regularly updated. Additional information provided if selected
• Gmail email account
• Telephone - Analog (not digital), corded phone (Not Cordless), key pad needs to be on the base (can not be on handset), the handset needs to be removable (cord from jack), a good brand such as Sony, AT&T and Panasonic
• Headset with a noise-cancelling microphone (Not wireless)
• Telephone Access - One work phone line (land line only) dedicated to VIPdesk. No VOIP (e.g., Vonage)
• Shredder Machine
• Ability to send and receive faxes
• File cabinet with lock

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A: We do not specify a particular ISP, but require that it provide consistent "up" time. Unfortunately, dial-up, satellite, and wireless connections do not meet our requirements at this time.
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A: All of your training will be done online and over the phone, similar to online college courses. Some training on systems is facilitated in self-run modules. The training sessions will be led by a trainer and will last approximately 10 business days. Training is done from the comfort of your home and 100% attendance is required.
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A: Training varies by client program and complexity, but ranges from 2-3 weeks.
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A: Training classes depend on our hiring needs, but we typically offer 3-4 training classes throughout the year.
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A: Yes. You will be tested at various points during your training to ensure your ultimate success once you begin taking calls. You will also need to successfully pass the Concierge Assessment prior to handling any requests from customers.
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A: VIPdesk hires Concierges to work on a part-time and full-time basis.
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A: Full-time Concierges work 35-40 hours per week. Part-time Concierges work between 16 and 34 hours per week.
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A: VIPdesk’s operating hours are 24/7/365. We require candidates to be available during our operating hours, which includes nights, weekends, and holidays. We are currently seeking candidates with the following availability:

• Full-time: 12pm-12am ET, Monday through Sunday. This does not mean you work 7 days a week or 12 hour shifts. This open availability allows VIPdesk to schedule you anywhere within this timeframe depending on call volume needs. Full-time team members are generally scheduled for 5 shifts a week, 8.5 hours in length.
• Part-time: 4pm-12am ET, Monday through Sunday. This does not mean you work 7 days a week. This open availability allows VIPdesk to schedule you anywhere within this timeframe depending on call volume needs. Part-time team members are generally scheduled for shifts that range from 3.5 to 8 hours in length. The number of shifts per week varies.

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A: After determining the expected call and email volumes from our customers, we will schedule you to work during the availability outlined in your offer letter. We then post those schedules through our online tool and you will know your schedule 2-3 weeks in advance.
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A: Monthly.
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A: Your schedule will vary within the availability outlined in your offer letter and can be different each week.
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A: Yes.
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