Frequently Asked Questions
General Information
Do you hire team members residing outside of the United States?
We are not currently able to consider applicants who reside outside of the United States with the limited exception of some provinces in Canada and the United Kingdom. Those openings for Canadian and UK residents will be explicitly outlined in the Job Description.
Do you hire new team members from all 50 states?
While VIPdesk hire new team members in the majority of the United States, we are not able to hire new team members for employment in the following locations: AK, AR, CT, DC, HI, ID, IA, KS, MS, MT, NE, ND,NM, RI and WY. In addition, we are not able to hire new team members in US territories including Puerto Rico, the US Virgin Islands, American Samoa and Guam.
Are there any further residency restrictions for employment?
Yes, due to client requirements, some positions are limited to specific states. Any residency restriction will be listed in the position description. Applicants not current residents of those states will not be able to apply for the opening.
Application Process
How do I apply for employment with VIPdesk?
Before applying with us, we encourage you to browse our site to learn more about who we are, what we do, our values, culture and the people who make up the VIPdesk team.
If you would like to join the VIPdesk team, visit our homepage www.VIPdesk.com and click on Careers, Apply Now to begin the application process. Please do not submit résumés by direct mail or email as they will not be considered. Only résumés received through our online system will be accepted. You must have an email account in order to create an account. If you do not have an account, you may create a free Gmail or Yahoo! account.
You must us a PC with Internet Explorer 7 or higher for the application process. As outlined in the home-office requirements, we are not able to support the Mac platform.
I did not receive the account create verification/activation email message. What do I do?
If you did not receive an email with
your activation link, please check your spam or junk mail folder. If you cannot
find it, please check your email options to confirm email from the VIPdesk.com
domain is not in your ”blocked” list. You may then go to the sign in page to initiate a new activation email.
Can I apply for jobs over the telephone?
No. To be considered for a position, you must apply online.
What are prescreening questionnaires?
When you apply for a job, a corresponding questionnaire will display. These questions enable our recruiters to quickly match your skills, education and work experience to the job opportunity. It is important that you answer all the questions. Since the competition to work at VIPdesk is strong, it is to your advantage to answer the questionnaire thoroughly and in a timely manner. Your responses should be written in a professional tone using correct spelling, grammar and punctuation.
Why does VIPdesk ask prescreening questions?
You will be asked several prescreening questions to better match your skills and experience to open positions. If you are applying for a specific job, the questions asked will be relevant to that position.
I already created a profile; why am I asked to provide additional information after applying for a specific position?
In addition to your resume, your profile contains general information about your work experience. When applying for a specific position, you need to provide additional information as it relates to the position you are applying for. The recruiter and hiring manager need this information to assess the degree of alignment between your specific skills and experiences and the skills and experiences required for the position.
Why are other assessments required?
As a company who receives a high volume of good candidates for our vacant positions, for some of those positions, we have prescreening steps in place that may include an assessment. These assessments help our recruiters find the most qualified applicants. Remember, we are searching for the ideal combination of experience, skills and education applicable to the position.
I submitted my resume. Why haven't I heard back from VIPdesk?
The application and resume review process can take several weeks when we are actively recruiting. If your skills and experience appear to match an open position, a recruiter may contact you. Due to the high volume of resumes we receive and process, we cannot personally contact each person who submits a resume for consideration. If you are not selected, your resume will remain in our database and is available for you to apply to other open positions. You are welcome to return to our website anytime to view other opportunities.
How can I talk to someone about my resume and job interest?
If we find a good match to VIPdesk requirements and qualifications after you have submitted your resume and completed any questionnaires and assessments, you will be contacted by the recruiting team and invited to a phone screening. At that time we will be more than happy to discuss your resume and job interest. While we would like to speak to everyone that has an interest in working at VIPdesk, the volume of resumes does not allow us to perform this courtesy.
Account/Profile
What is the difference between a profile and an application?
A profile is a collection of personal data associated with a specific user in order to register with the VIPdesk Employment Recruiting Portal. A profile includes your name, email address, current mailing address, general work experience for defined categories and your responses to an Employment Basic Qualifications Questionnaire. A profile is not an employment application.
An application is an intent to work in a specific capacity (job), and includes your salary requirements, availability, detailed career history, detailed education history, Certification, Releases, and Authorizations including but not limited to: authorization for VIPdesk to contact persons listed on application form to give VIPdesk and/or its agents, including consumer reporting bureaus, any and all information concerning previous employment and education and authorization for VIPdesk to conduct a thorough background investigation of your work and personal history, and verify all data given on this application and during interviews among other items.
Can I apply for more than one position?
Yes. Once you have completed your profile, you may apply for multiple positions that open for new applicants. We strongly suggest that you only apply for jobs you believe you are qualified for. All jobs have a posted job description with minimum qualifications outlined. Further, be sure to read each job description paying attention to the residency and availability requirements.
Can I apply to the same position more than once?
No. Applicants may only apply one time to each position.
Will I automatically be considered for other positions once I have applied for one position at VIPdesk?
No. You are required to submit an application for each position in which you are interested. Questionnaires and the complete application process are different for each position.
Do I need more than one account/profile in the Employment Recruiting Portal?
No. You only need to create and use one account for the Recruiting Portal. With this one account, you may submit your information for multiple positions. Further, in order to manage this volume of applications and for timely and accurate evaluation of your information in the application process, we can only accept one profile (account) per individual. Duplicate accounts will be removed from our system.
Do I have to complete a new profile for every position?
You do not need to create a new profile; your resume and contact information will be used for all positions. When you first log into the system, you will create a user ID and a password. The user ID and password will allow you to access your information at any time, from any place. Each position may have its own set of pre-qualification questions, and you will need to complete each individual set for those openings that interest you.
Can I make a change to my profile once I have completed it, or do I have to complete a new one?
You may make changes to your contact information, work experience, education and update your résumé at any time by simply signing into your account with your user id and password, selecting Account Options under My Information & Opportunities, and saving your change(s). However, you will not be able to make any change to any assessments or questionnaires once you have submitted your responses.
I forgot my User ID/Password—what can I do?
If you cannot recall your User ID, click on the HELP—I forgot my user id on the sign in page. You will be prompted to enter the email address you used for registration. Your user ID will be emailed to you.
If you cannot recall your password, you have two options. First, if you created a Password Hint, you may see your hint by clicking on HELP—I need a hint on the sign in page. Your hint will be displayed. If you still cannot recall your password or if you did not create a hint, click on HELP—I forgot my password on the sign in page where you may reset your password. You will be prompted to enter your user id. An e-mail with instructions for resetting your password and signing into your account will be sent. If you do not receive this email, check your junk mail folder.
I don't seem to be receiving email messages from VIPdesk. What might be the problem?
Your email program may be filtering out messages as Junk Mail/Spam. Be sure to include VIPdesk on your safe sender's list.
If you do not see an email from VIPdesk in your inbox, due to this
filtering by your ISP, the email may be mistakenly being sent to your
spam folder. Please open your spam folder and search for email from VIPdesk. Once you find the message, open it and mark it
as "not spam."
How do I add VIPdesk to my safe sender's list?
Yahoo!
You will need to set up a filter to redirect emails from VIPdesk into your inbox:
- Open your mailbox and click on "Mail Options" (upper right hand corner)
- Select Filters
- Click the "Add" link on the filters page
- Update the "From Header” rule with the following two pieces of information: "contains" and "@VIPdesk.com"
- Click the "Choose Folder" pull-down menu and select “Inbox”
- Pick the "Add Filter" button
Hotmail
Add "VIPdesk.com" to the Windows Live Hotmail Safe senders list. To prevent Hotmail from banning important messages from the VIPdesk Employment Recruiting Portal:
- Select Options/ More Options from the Windows Live Hotmail toolbar (or just Options if you use Windows Live Hotmail classic)
- Follow the Safe and blocked senders link under Junk e-mail
- Click Safe senders
- Type “VIPdesk.com” in the Sender or domain to mark as safe: entry field
- Click Add to list
Gmail
To make sure email gets delivered to your inbox, please do the following steps:
- In Gmail, click the “Create a Filter” link which is found next to the search box.
- In the From: field,
enter the email the domain names @VIPdesk.com to whitelist VIPdesk.
- Click Next and select “Never Send it to Spam.”
Can I use the account/profile I created in the VIPdesk Brand Ambassador Recruiting Portal when applying for employment positions?
Yes. You may use the same account for both websites. Your resume and contact information will be available in both systems; however, you must use the separate websites in order to apply to the different types of positions—employment versus independent contractor.
Training
How is training conducted? Where is training held?
As VIPdesk hires work-at-home customer care representatives, the training is delivered in a virtual classroom. This virtual classroom is led by a trainer. Team members receive instruction and course content through the Internet and conference calls from their own home offices. The virtual training is live and interactive.
Is training paid?
Yes. As VIPdesk hires Employees, training is paid.
Can I attend training while away from my home office?
No. Training must be attended and completed in a team member’s secure, noise- and distraction-free home office on a pre-certified home-office computer system.
Are there any attendance requirements for training?
Yes. We require 100% attendance at training for the full duration. Training ranges from 2-5 weeks and is intensive. New team members are trained together in a group virtual classroom. The virtual training is live and interactive. Active participation is required. VIPdesk is not able to schedule time to make-up any missed information. We are not able to provide individualized instruction for missed time.
Where do I attend training?
Training is done in a virtual classroom and must be attended and completed in your secure, noise- and distraction-free home office. You must use your certified home-office computer connected to the Internet. It is critical that your office is a noise-free environment as background noise of any kind is not permitted.
Home-Office Requirements
Are the home-office requirements applicable to U.S., U.K and Canadian team members?
Yes, the following Home-Office Requirements are applicable to all positions at VIPdesk located in the U.S., U.K., and Canada.
What are the home-office set-up requirements for team members?
Home-based team members are required to have a separate room
used exclusively as a home office. The home office should have locks
on the door to ensure data security. The home office must provide a
silent environment conducive for receiving business calls.
Are there any technological requirements in order to work for VIPdesk?
Yes, VIPdesk has specific technology requirements to ensure our systems function effectively. The Technology Team will conduct an audit to ensure the requirements are in place. The following are required to be in place prior to any Training begins:
- Processor Speed - Single Processor: 2 GHz or higher. Dual Core Processor: 1 GHz or higher.
- Operating System - Windows XP with Service Pack 3 or higher, Windows Vista (32-bit/64-bit) with Service Pack 2 or higher, and Windows 7 (32-bit/64-bit).
- Macintosh systems are NOT supported
- MS Office - including Word and Excel
- Memory - 1 GB RAM or higher
- Web Browser - Minimum: IE 6 with service pack or IE7; some positions accept IE8 -- please see specific details for each position.
- High Speed Internet Access - 1.5 Mbps or More - DSL or Cable Modem (Dial up, Satellite, and Wireless Connections are NOT allowed)
- Monitor -800 x 600 resolution
- Sound - Sound card with speakers or USB speakers
- Anti-Virus Software - Current and regularly updated anti-virus software required
- Anti-Spyware Software – Current and regularly updated
- Adware Software – Current and regularly updated
- Firewall- Current and regularly updated (Microsoft’s Windows Firewall does not meet our security requirements. Third party firewall such as Zone Alarm, Norton or McAfee are required.)
- Email Account with at least 250 MB storage
- Telephone - Analog (not digital), corded phone (Not Cordless), key pad needs to be on the base (cannot be on handset), the handset needs to be removable (cord from jack), a good brand such as Sony, AT&T and Panasonic
- Corded noise-canceling headset (not wireless or Bluetooth)
- Telephone Access - One work phone line (land line only) dedicated to VIPdesk (must be free of voicemail, free of call waiting and include unlimited long distance. We do not support Voice over Internet Protocol lines (VoIP), cable, wireless, or satellite lines as they are not compatible with VIPdesk's technologies and do not meet the security standards. Examples of incompatible services are Vonage, Skype, cell phones, GlobalStar Satellite, etc.
- Shredder Machine
- Fax machine
- File cabinets with locks
What are the Internet connectivity requirements?
Home-based team members are free to choose their own Internet Service Providers (ISP). VIPdesk does require that an ISP provides consistent "up" time. Unfortunately, dial-up, satellite, and wireless connections do not meet our requirements.
What are the requirements for the phone and dedicated phone line?
Due to security reasons, the dedicated phone and line requirements are:
- Phone must be analog
- Phone must be corded
- Key pads must be on the base, not the handset
- Removable handset (cord from jack)
- Phone must be of a good quality brand to ensure quality of communication
- Telephone service must be via a landline [analog or digital via fiber optic (FiOS) service only], not through your computer or Internet connection
- Landline must be connected through your local telephone or cable company
- Voice over Internet Protocol lines (VoIP), wireless, or satellite lines are not compatible with our technologies and do not meet our security standards. Examples of incompatible services are Vonage or Skype, cell phones, GlobalStar Satellite, etc.
- Phone line must have no additional features
- Phone line must have no Call Waiting or Voice Mail. Callers must hear a busy signal when line is occupied.
- Unlimited long distance is recommended team members are often dialing into the system using a long distance number.
Why doesn’t VIPdesk support MAC computers?
The present configuration of our clients’ systems, and our programs, and databases are set up to accommodate Windows-based technology. This ensures a seamless customer experience.
Other Requirements
Does VIPdesk have any requirements for credit and background checks?
Yes, VIPdesk requires all U.S.-based candidates to successfully pass a credit check
and a criminal background check. Note:
Submitting your information for a credit check for employment purposes
does not impact your FICO score.
Computer System Scan
My computer does not seem to meet the position requirements; do you have any further information?
During the scan, information is presented on the screen about your system's issue. In addition, please review the following file for additional tips: http://www.vipdesk.com/employment/applicant/progress/controls/vipdesksystemcheckstep/howto.aspx
How do I uninstall/remove the VIPdesk Scan Utility?
Click the Start Button then click Control Panel.
- For Windows XP, Open Add or Remove Programs.
- For Windows Vista or Windows 7, Open Programs and Features.
Once the list of installed programs populates, choose VIPdesk Scan Utility from the list and choose to Remove/Uninstall.