"VIPdesk continues to staff us with exceptional people--the talent that they put on our team is really meticulous. How they find these people, I am not quite sure--it's amazing."
-Director of Customer Service, National Fashion Retailer
The power of our people
Behind every great brand is a great brand experience … and behind every great customer experience is a great person.
We have learned through our extensive experience providing concierge and customer loyalty services to elite customers that the customer experience is what drives loyalty, and every interaction represents an immediate opportunity to extend and strengthen a customer relationship. Our company’s mission is to deliver memorable service experiences which your customers will talk about. Therefore, it’s no wonder our service is all about our people—and they are exceptional.
The Experts
An authentic and memorable customer experience can only be delivered by individuals who are passionate about the brands they serve. Our team is comprised of professionals who share the same passion as our customers—including fine dining, the arts, theater, travel, retail and shopping—to name a few. Our team is an accomplished group of diverse people who are as discriminating about a fine meal as they are about top notch customer service...and understand what your customers are looking for.
Global Talent
The VIPdesk team of over 1,200 professionals working remotely throughout North America and Europe, as well as our 19 globally integrated concierge centres around the world, provide white-glove service 24 hours a day, 365 days a year. Our team comes from the best hotels, fine dining restaurants, and luxury travel companies, resulting in an unparalleled understanding of how to deliver amazing service. A mere 3% of those who pass our comprehensive screening are invited to join our team. Of those 3%, all have direct hospitality experience, many are bilingual and world travelers, and all have college or advanced degrees.
The Approach
VIPdesk was the pioneer of the virtual concierge servicing model. We have refined the approach extensively over the years and have identified a very specific profile which we know is successful in engaging customers and exceeding their service expectations. This approach has enabled us to tap top-tier talent across North America and Europe without being limited to a specific region. These highly-trained professionals are connected by state-of-the-art service delivery technology, enabling us to bring the best talent to our clients’ brands, eliminating any geographic hurdles. With a direct presence in many markets, this translates into a very high degree of integrated “local” cultural nuances, information, and knowledge.