VIPdesk has a strong history of providing "high-touch," personalized care for brand-conscious clients, and its Concierge heritage helped the company adopt a 'white gloves' service approach to clients and their customers dating back to 1987.
-IDC Whitepaper, “VIPdesk Helps Chart the Future: Homeshored Brand Ambassadors and the Shifting of the Customer Management Landscape”
VIPdesk: a concierge services industry pioneer
VIPdesk opened its doors in 1997 with the mission of providing premium concierge services to clients requiring nothing less than the best service for their best customers.
Our first client was a large financial services company, who has since relied upon our professional concierges to service their affluent customer base. Offering that client a state-of-the-art technology and services platform, VIPdesk has been an industry trailblazer and pioneer ever since, developing innovative product features and services in response to customer need.
Examples of some "VIPdesk Firsts":
- We were the first concierge company to utilize a virtual team
- First to market with online city guide and private label concierge website
- First to market with a concierge mobile application
- The first to undertake and achieve Tier 1 PCI compliance
- Upon our merger in 2010 with International SOS, we became the first truly integrated global concierge and customer loyalty service delivery platform
Throughout our history, our primary focus has always been to provide our clients with concierge and customer loyalty solutions of exceptional quality, delivered through a network of extraordinary people, and supported by cutting-edge technology.