shurley@vipdesk.com
703-837-3518
Sally has a passion for service-and believes that deep customer
loyalty is built one interaction at a time. She has 20+ years
experience in customer experience strategy, service delivery
operations, business and product development; and 12+ years spent
recruiting, managing, and training virtual teams.
Sally is an entrepreneur with a desire to accelerate growth and
create opportunity though highly customized solutions that deliver
truly memorable brand experiences. Her mission is to enhance team
satisfaction by building a culture that supports true work-life
balance, leveraging a team of home-based customer service
experts.
- Led VIPdesk's migration from centralized contact center to
home-based model.
- Shares best practices through webinars, speaking engagements,
blogging, and more.
- Integral part of VIPdesk being named to Inc 500/5000, and
winning the National Capital Area Business Ethics Award and Stevie
Award for Women in Business.
- Member of Young Presidents Organization, past President of D.C.
chapter of the Entrepreneurs Organization.