mnaylor@vipdesk.com
703-837-3501

Mary is a pioneer of the home-based Concierge and customer service model. Her vision of creating true partnerships that reflect the culture and commitment of her clients to their customers, and focus on creating memorable brand experiences, has driven the amazing success of VIPdesk.

• Awards include the Inc. 500 and Inc.'s National Marketing Masters Award, The SBA's "Home-Based Champion of the Year", and Smart CEO's Future 50 Award.
• Member of WOMMA, NRF, SOCAP, YPO, and C200
• Frequent speaker on customer relationship management and the author of Customer Chemistry (McGraw-Hill 2002)