Sally Hurley, President and Co-Founder
Sally has a passion for service - and believes that deep
customer loyalty is built one interaction at a time. She has 20+
years experience in customer experience strategy, service delivery
operations, business and product development; and 12+ years spent
recruiting, managing, and training virtual teams.
A natural entrepreneur, Sally has a desire to accelerate growth
and create team opportunities though highly customized solutions
for clients that deliver truly memorable brand experiences. Her
mission is to enhance team satisfaction by building a culture that
supports true work-life balance, leveraging a team of home-based
customer service experts.
In 2000, Sally led VIPdesk's migration from a centralized
contact center to the current successful home-based model. She
often shares best practices with the industry through webinars,
speaking engagements, and regular contributions to the VIPdesk
blog.
Sally was an integral part in VIPdesk's being named to the Inc
5000 every year since 2007, winning the 2007 National Capital Area
Business Ethics Award, and winning the 2006 Stevie Award for Women
in Business. She is currently a member of YPO (Young Presidents
Organization) and past President of the D.C. chapter of the
Entrepreneurs Organization.