VIPdesk is a collaborative partner. They are solution driven, responsive, and extraordinary, bar none.
-Director of Customer Service, National Online Retailer
VIPdesk: Making great brands even better
For over a decade, the world's most prestigious brands have relied on VIPdesk to provide highly personalized customer loyalty solutions, such as premium concierge, customer care, experiential, and assistance services to engage and retain their most valuable customers.
A team of over 1,200 professional concierges and brand ambassadors working remotely throughout North America and Europe, as well as in 19 concierge centers around the globe, provide white-glove service 24 hours a day, 365 days a year. These highly trained professionals are connected by our state-of-the-art service delivery technology, enabling us to bring the best talent to our clients' brands, eliminating any geographic hurdles.
The benefits of working with VIPdesk include:
- Our Passion- VIPdesk's passion for service is unmistakable. Rooted deeply in 25 years of concierge heritage, our mission is to find a solution to all our customers' requests, surpass their expectations, and provide them with brand experiences they will remember forever and talk about positively within their social networks.
- Our People- Every member of the VIPdesk team is not only passionate about proactive, anticipatory service, they're passionate about the very services our customers ask for on a daily basis. We hire people who are passionate about fine dining, the arts, theater, travel, and who value quality in luxury goods and services. We find our talent in the best hotels, fine dining restaurants, and luxury travel companies in hundreds of markets around the world, resulting in an unparalleled network devoted to producing the type of "insider access" our customers are looking for.
- Our Platform- VIPdesk deploys a scalable virtual platform utilizing state-of-the-art technology that lets our team deliver high-touch service effectively and productively from anywhere in the world. We offer truly flexible service and benefits solutions that meet our clients' customer loyalty and lifestyle management needs anytime, anywhere.